Systems Management

IT downtime can cost your business more than lost revenue. An important component of any technology solution is the ability for your IT teams to remotely monitor and access your systems.  Our remote monitoring and diagnostic capabilities provide strong control over IT operations.  We provide the ability to remotely service and manage IT assets efficiently while maintaining security. 

Our applications give you unprecedented control over your IT operations by providing real-time visibility into your software and hardware. Troubleshoot and resolve issues rapidly before they impact your operations and configure your system for optimal use.

Reduce Training Time
Reduce the need for technicians onsite

Remotely monitor, diagnose and take action to resolve IT issues quickly

Best of Both Worlds
Gain instant visibility into system performance

Automated alerts sent to your mobile devices when issues occur enable you to take immediate action

Get notified at the time an issue occurs
Distribute updates and changes quickly

Easily distribute updates and changes for your sites remotely – from new menu items to POS configuration updates

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  • System Management
Features
Distribute database changes, scheduled for a future date, to your stores
Manage database records at the store level, as well as at corporate, concept and franchisee levels
Ability to update your database on demand in real-time to make immediate menu and item changes
Robust data management solution, using features, such as record versioning, store group hierarchies, record ownership and data distribution
POS data change distribution reporting by store
Backup and disaster recovery support
Benefits
Increase your efficiency and devote less overall to administrative resources and people required to manage your data
Ensure you are capturing correct menu item prices, tax rates and employee wage rates at all locations
Protect your operations to ensure you maintain the highest level of business continuity
Improve menu and menu-pricing accuracy
Implement promotions and pricing strategies effectively
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Aloha Configuration Center